Customer Services Advisor

We have exciting new roles within our ever changing and growing specialist back-office function. As a Customer Service Advisor, you'll provide a consistent and exceptional service to our retailers and Non House Hold customers. This will include ensuring that positive retailer and customer outcomes are at the heart of everything we do. You will ensure that we deliver the right solution for every customer following their first contact, as well as supporting them when things don't go so well.

Accuracy and efficiency are key attributes of this role ensuring a right first-time mindset, the role holder will also ensure that they contribute to the continuous improvement of our policies, procedures, and data management strategy. In this role you will undertake all aspects of Wholesale Market Unit activities that contribute to an exceptional retailer and customer service experience. Your tasks will vary, as will your means of contacting customers whether this be through voice or email, it is imperative that it is done promptly and properly.

We want someone who's keen to make a positive difference to our customers. Your character, positivity and a caring attitude are the things we're looking for. It's great if you have some kind of customer focused experience such as retail, hospitality, sales or similar. But even if you haven't, we can help you with this. It's a fast-paced environment so you'll need to be comfortable in resolving one query and then moving quickly onto the next.

The right skills and experience are important. But if you have the right character, positivity and a caring attitude we want to talk to you, too. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involved.

Those who are ready to be part of something bigger and who want to make a difference because they care.

Do you have a strong, customer focused mindset and the ability to work in a team? Or perhaps you're an organised individual with great written and verbal skills? Well, if you are, read on.

Hello. We're Severn Trent and we think water is wonderful. And we're pretty keen on people too. 24 hours a day, 365 days a year we serve 4.8 million households and business across the heart of the UK. Each cuppa drank, each toilet flushed is only possible because of the 7,000 brilliant team members working across our patch. We welcome people from all walks of life and celebrate individuality.

We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live. If you want to do more because you care, we'd love to talk to you. There really is something for everyone here. Here at Severn Trent we take pride in knowing we come to work each day and help make a difference to our customers, working together with our colleagues to solve problems as soon as we can.

Our Customer Service Advisor role sits at the heart of this value with the opportunity to really make a difference to our customers.

• A great starting salary of £26,525.63 rising to £27,847.21 upon successful completion of your probation and with a pay review each year!
• Annual company bonus of up to £1,500
• 33 days leave per year - that's 25 days annual leave and another 8 days to use in lieu for any bank holidays worked. You can also buy another 5 days holiday per year on top of this.
• Flexible benefits scheme including discounted goods and services. This includes things from cinema tickets, shopping, restaurant vouchers holidays etc.
• Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
• Free parking on-site
• Income protection covering half salary for up to five years if you are unable to work
• Severn Trent shares scheme, offering the opportunity to purchase discounted shares
• Family friendly policies
• Two volunteering days per year
• Life insurance of 6 times salary
• Income protection covering half salary for up to five years if you become unable to work
• Accident insurance
• And when it comes to your health, we've recently launched a new 'health fund' to help contribute to private medical treatment for those struggling to get treatment on the NHS. Plus, we'll also look after your wellbeing with our free physio, mental health counselling and virtual GP service.