Receptionist, Customer Service​/HelpDesk

Location: Saltley

We are looking for a professional and polished Receptionist to join our front-of-house team. You will be the first point of contact for all guests and colleagues, delivering a 5-star service and ensuring a warm, efficient, and secure welcome to the site.

Key Responsibilities

* Meet and greet visitors, ensuring smooth and timely check-in.

* Communicate with internal teams via email/phone and support their requests.

* Maintain accurate guest records and building knowledge.

* Provide proactive visual checks of communal areas and report issues via the FM Helpdesk.

* Support colleagues across the FM team and promote best practice.

* Ensure compliance with Health & Safety and security procedures at all times.

About You

* Well-presented, professional, and customer-focused.

* Confident communicator with strong attention to detail.

* Flexible, reliable, and proactive in your approach.

* Knowledge of local transport and amenities is an advantage.

The hours will be 40 hours a week
-but will need to be flexible to accomodate holiday and sick leave within your team.

Essential Requirements

* Professional appearance and well‑groomed at all times (front-of-house standard).

* Excellent customer service skills with a warm, welcoming manner.

* Strong communication skills (verbal and written) for speaking with visitors, staff, and internal teams.

* Ability to multitask and manage a busy reception area efficiently.

* Attention to detail when checking visitors in and maintaining accurate records.

* Reliable, punctual, and flexible to support business needs.

* Comfortable using email, phone systems, and visitor management software.

* Understanding of basic Health & Safety and site security protocols.

* Ability to work well within the wider FM team and support colleagues proactively.

If you take pride in delivering exceptional service and enjoy working in a dynamic front-of-house environment, we'd love to hear from you