Customer Service Representative – Accurate Background

Accurate Background is seeking a dedicated
Customer Service Representative to join its Client Services team in Brighton. This full-time hybrid role offers the opportunity to provide exceptional support to clients and applicants, ensuring a positive customer experience while advancing the background screening process.

• Job Title:
  
  Customer Service Representative
• Location:
  
  Brighton (Hybrid work; office attendance required during training)
• Salary: £24,000–£28,000 per annum (depending on skills and experience)
• Contract Type:
  Full-Time
• Shift Pattern:
  Start times between 7–10 a.m.; hybrid/remote options considered after training
• Department:
  Client Services
• DBS Requirement:
  Basic criminal record check required

The Customer Service Representative will act as the “voice” of Accurate Background, connecting with customers to provide information, resolve issues, and deliver training. The role requires strong communication, problem-solving, and time management skills, with opportunities for growth in a fast-paced environment.

• Communicate with clients and applicants via phone, email, and chat queues
• Provide information about products and services
• Gather details related to complaints and requests, processing them accurately and efficiently
• Deliver training and guidance on proprietary systems
• Use reasoning skills to analyze information and determine appropriate solutions
• Document call details, tasks, and actions in CRM tools
• Coordinate with supervisors, peers, and other departments regarding requests
• Adhere to quality standards, client guidelines, and regulatory requirements
• Support team efforts to maintain service level agreements (SLA)
• Develop knowledge of customer service functions, order fulfilment, products, and FCRA requirements

• 1+ years of customer service experience
• Excellent communication skills (written and verbal)
• Strong organization and time management skills
• Analytical and problem-solving abilities
  
  Ability to work independently and as part of a team
• Strong Microsoft Office knowledge (Word, Excel, PowerPoint, Outlook)
• Fluency in one or more languages
• Experience in background screening industry
• Knowledge of Salesforce or similar CRM systems

• Annual performance-based bonus, commission, or variable pay plan
• Full benefits package including medical and dental
• Hybrid work flexibility after training
• Fun, fast-paced environment with room for growth
• Inclusive workplace culture guided by values:
  Take Ownership, Be Open, Stay Curious, Work as One

Accurate Background recognises the positive value of diversity, promotes equality, and challenges discrimination. Applications are welcomed from all qualified candidates regardless of background. Disabled applicants who meet the minimum criteria are guaranteed an interview.

Not specified. Early applications are encouraged due to high interest in this position.