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Senior Customer Journeys Lead – Personalisation

Job in Swindon, SN1, England, UK
Listing for: National Trust
Full Time position
Listed on 2026-03-13
Job specializations:
  • Customer Service/HelpDesk
Job Description & How to Apply Below
Position: Senior Customer Journeys Lead – Personalisation & Growth
Location: Swindon

A leading conservation organization is seeking a Senior Customer Journeys Manager to design and improve customer journeys from onboarding to retention. This strategic role requires collaboration across various teams to enhance user experience using insights and data. Candidates should possess expert knowledge in customer journey design, strong analytical skills, and the ability to engage stakeholders effectively. Join us in making a lasting impact on customer engagement while enjoying substantial benefits, including a pension scheme and flexible working arrangements.
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Position Requirements
10+ Years work experience
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