Customer Service Assistant -NorthLink Ferries

Customer Service Assistant

North Link Ferries, Hatston Ferry Terminal, Kirkwall, Orkney. KW15 1ZL

Maternity coverJuly
2026 until July
2027.

15 hours per week, across Monday – Sunday.

£12,118.81 per annum, plus benefits.

Do you enjoy working with the public and want to receive practical training, development, and progression within a customer focused environment? Are you looking for full time flexible hours for your next role? We have an exciting opportunity to join our fantastic team based in Hatston, Kirkwall. Working in our busy terminal, you'll be part of our Customer Service team, who work hard to provide a high‑quality service to customers within one of Transport's flagship contracts North Link Ferries.

In this role of Customer Service Assistant, you will be making reservations and assisting in the effective running of the department as part of a team that strives to deliver a great experience for each one of our passengers.

• Making customer reservations by telephone, email and in person.
• Assisting with check‑in and boarding passengers.
• Adhering to the business's Health, Safety and Environment Serco Policy.
• Delivering excellent customer service whilst following standards and maintaining good organisational skills.
• Working as a team player with a can‑do attitude, taking initiative and ownership, and committed to Serco's Values of Trust, Care, Innovation and Pride.
• Communicating well with the public and team members using phone and computer systems.

• Competitive salary with annual reviews.
• Up to 6% contributory pension scheme.
• 25 days annual leave plus bank holidays; pro rata.
• Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme, free flu vaccines and more.
• Access to a huge range of discounts and exclusive deals such as Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts.
• A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion.
• Interesting and enjoyable work.
• Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.