Travel Counselor, Customer Service Rep

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. We are very proud of our 75+ year history serving U.S. military and government clients and are always looking for new talent to help us grow as a team.

Our most valuable asset as a company is the quality of our people.

• Creates and completes travel arrangements (car, hotel, air, rail) for moderately complex accounts
• Ensures reservations are built according to client standards and preferences
• Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation
• Resolves moderately complex problems with potentially non-standard and multi-destination issues, ticket exchanges and complex fares
• Assignments include both routine and non-routine work
• May be required to assist with department related projects and implementations (clean-up, startup, closeout, etc.)

• 2+ years industry experience preferred or a strong customer service background
• Experience in travel support roles preferred
• English fluent – written and spoken
• 2nd language a plus
• Diligent to ensure high level of accuracy
• Basic MS Office
• Capable of working with minimal supervision
• Good travel industry knowledge
• Skilled in GDS – Sabre preferred

Location Lakenheath, United Kingdom

Benefits:
Flexible benefits are tailored to each country and start the day you do. This includes health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.  for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities.

Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.