Sports Aftersales and Repair advisor

We are looking for an enthusiastic, customer-focused technical advisor to join our team. The Decathlon Technical Support team offers remote technical support to customers and teammates to save products from being disposed of or refunded, extending the life of their purchase. A passion or experience with cycling is preferred, however, we also support table tennis, fitness equipment, team sports and mountain sport – with more to come!

• Satisfy customers – and assist stores – by providing maintenance and repair solutions remotely that will prolong the life of their product.
• Reduce the volume of products disposed of and written off by offering sustainable repair solutions to customers and stores.
• Seek the most cost‑effective repair solution to minimise business costs and customer charge.
• Keep up to date on all training and requirements of the role to ensure the best possible knowledge and share this knowledge with teammates in the DTS and stores.

• Excellent written English.
• Proficiency with IT; experience with Google or Zendesk platforms is an advantage.
• Ability to navigate and type emails quickly and effectively.
• Previous mechanical experience is beneficial; a strong passion for the chosen sport is equally valued.
• Good telephone manners and a commitment to delivering excellent customer service.
• Ability to work autonomously and responsibly, even in remote settings.
• Adaptable and flexible approach to tasks and projects.
• Efficient time planner with a drive to outperform on KPIs.

This hybrid role requires the successful candidate to attend at least three days a week in the Northampton office.

• Yearly pay evaluations.
• Healthy discounts on all Decathlon goods.
• Fun weekly staff sports/activities.
• Cycle‑to‑Work scheme.
• Training at Decathlon Academy.
• Discount hub with vouchers for groceries, travel, shopping, and more.
• And many more.

Decathlon is committed to inclusion and non‑discrimination, and thus acts on a daily basis in favor of disability, a multi‑generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.