Customer Service Account Manager

Location: Bootle (Sefton)

Customer Service Account Manager - Manufacturing Company Bootle Full time 8:00am - 4:30pm or 3:30pm on a Friday (30 minute lunch break) Permanent £28,000 per year ASAP start or negotiable for the right candidate 20 days holiday  bank holidays Staff social events/well-being initiatives Pension/free parking onsite Up to £20 per month towards gym membership Medicash (after qualifying period) Cycle to work scheme We are currently recruiting on behalf of a well-established global manufacturing business based in Bootle for a Customer Service Account Manager to join their supportive and fast-paced team.

This is a fantastic opportunity for somebody who enjoys building strong customer relationships, taking ownership of accounts, and working in a varied role where no two days are the same. The business has built a strong reputation within its industry and offers a stable working environment with genuine long-term opportunities for the right person. The successful candidate will work closely with both customers and internal departments to ensure a smooth customer journey from order placement through to delivery and aftercare, playing a key role in maintaining high service standards and long-term client relationships.

Key Responsibilities:

Managing a portfolio of B2B customer accounts Building strong relationships with customers and acting as a key point of contact Processing orders, arranging deliveries and handling billing queries Responding to customer enquiries via phone and email in a professional and timely manner Liaising with operations and transport teams to ensure smooth service delivery Resolving customer queries and complaints efficiently and professionally Identifying opportunities to upsell products and services where appropriate Maintaining accurate customer records, logs and account information Supporting the wider team in delivering an excellent customer experience

About You:

Experience with in account management or B2B customer service Strong communication and relationship-building skills Confident using Microsoft Office including Word, Excel, Outlook and PowerPoint Highly organised with excellent time management and attention to detail Able to work independently whilst also contributing positively within a team environment An understanding of Oracle would be ideal but isn't essential Why Apply? Opportunity to join a supportive and collaborative team Join a global manufacturing business with a strong industry reputation Stable business with long-term opportunities for progression Varied role with autonomy and customer ownership Fast-paced environment where no two days are the same Potential for the role to become permanent for the right person Excellent opportunity to develop within customer service and account management If you are looking for a new opportunity within a business that genuinely values customer relationships, team culture and employee development, we would love to hear from you.