Call Centre Solutions Associate. Ston Common LilyLifestyle

Customer Solutions Associate

Salary
: 28,911 (depending on experience) plus incentives up to 20% of your quarterly earnings and an annual bonus.

Location
:
Leeds, Thorpe Park,
Hybrid working
.

Start date
:
We have start dates for June
;
Assessment Centres will be running in our office during June.

Join us as a Customer Solutions Associate in our contact centre, you'll help to navigate our customers' journey and bring people back to financial health. You'll be the real first point of contact for our customers, answering inbound and making outbound calls.

You'll be the ear that listens to their financial struggles and the voice that guides them through it. It's hard work with a real focus on listening skills
, ensuring we achieve the right outcome for our customers whilst working towards KPI's. It's not for everyone, but in this role, you can make a real impact on peoples' lives.

• Demonstrable skills of supporting customers
• Great listening and communication skills
• To be a people person and have an empathetic ear.
• Resilience and ability to work towards and exceed targets.
• Enthusiasm, passion
  , and dedication to achieve business and personal goals.
• Previous contact centre experience is desirable.
• Experience working in a regulated environment is also desirable.

If you're excited about this role but don't meet every requirement, don't worry, still apply. Your unique perspective could be just what we're looking for.

• Salary of 28,911 depending on experience
• Pay increases – including on passing probation at 6 months, reviewed at 12 months
• A performance related quarterly incentive bonus and a discretionary annual bonus for a job well done, earn up to an additional 30% of your annual salary
• 3% flexible benefits that you can tailor to suit your lifestyle, whether that's extra cash, more holiday, or added health cover
• Hybrid working for the best of both worlds – collaboration and focus
• Free onsite parking
  , saving you time and money
• Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more – giving you more time for what matters most
• Peace of mind with life assurance that supports your loved ones, no matter what
• A culture that celebrates you and supports your wellbeing – with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best
• Encouragement to be your authentic self at work by joining one of our vibrant employee networks – Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity & Disability) – and connect with a community that celebrates and supports you

Whatever your identity – culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability – if you're passionate about making credit work better for everyone, we'd love to hear from you. Our strength lies in our people, and we're proud to build inclusive teams supported by benefits that help everyone succeed.