Customer Representative - Easingwold

As a Customer Representative, you will make a real impact from day one.

You’ll be a key part of the branch team, supporting customers in person, over the phone and online. You'll help with everyday transactions, answer queries, and guide customers towards banking services and digital tools that make managing their money easier. No two days are the same, and you’ll be trusted to adapt your approach to meet the needs of different customers and situations.

We’re looking for a Customer Representative for our branch in Easingwold, North Yorkshire.

This role is a 12-month Fixed Term Contract, working full-time, 35 hours per week, Monday to Saturday.

You’ll need to be within a 45-minute commute of the branch you’re applying to work in.

• 25 days holiday per year, increasing over time to 30, and you can buy up to 10 extra days each year.
• Wellhub access for a range of free and paid options for health and wellness.
• Up to 2 days of paid volunteering a year.
• Ongoing training and development to grow your skills.
• Annual performance‑related bonus.
• Private medical insurance.
• Highly competitive pension.
• Life assurance.
• Additional benefits through salary sacrifice scheme.

You’ll deliver great customer experiences across a range of banking moments. Whether customers choose to visit us in branch, speak to us over the phone or use our digital services, you’ll be there to support them with care, clarity and confidence.

• Welcome customers into the branch and take the time to understand their needs and offer trusted, friendly help with their banking.
• Handle a range of transactions and queries accurately, while keeping customer needs, security and fairness front of mind.
• Guide customers through banking products and services that are right for them.
• Work closely with colleagues within a busy branch environment, supporting one another to deliver excellent customer service even at peak times.
• Take responsibility for doing things the right way through following processes, spotting potential issues, and escalating concerns where needed.
• Play a vital role in keeping face‑to‑face banking meaningful and accessible on the high street.

You should be able to show how:

• You take pride in helping customers feel confident, supported and listened to, even when things are busy or complex.
• You bring patience, empathy and strong people skills to fully understand our customers’ banking needs.
• You’re comfortable working in a fast‑paced environment where priorities can shift.
• You stay calm under pressure, adapt quickly, and approach change with a positive mindset.
• You’re confident using technology and are digitally savvy.
• You enjoy working as part of a high‑performing team and understand that great customer experiences are built through a strong team.
• You communicate clearly and naturally with people and can confidently guide customers face‑to‑face, on the phone and through our digital services.
• You take ownership to get things done, and act with care and integrity to protect our customers and their money.

• Feel what customers feel – We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.
• Say it straight – We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions.
• Push for better – We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
• Get it done – We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

• Job Identification 3401
• Apply Before 05/29/2026, 10:55 PM
• Locations Spring Street, Easingwold, North Yorkshire, YO61 3BJ
  , GB

We’re a Disability Confident Level 3 Leader, the highest level. That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued and empowered to champion inclusion.