Customer Service Advisor. Wroxton LilyLifestyle

Location: Wroxton (Office-based, no public transport available)
Reports To: Customer Services Manager
Employment Type: Temporary to Permanent
Hours: 5 days a week (Including occasional weekends) 9:00am until 5:00pm
Salary: 14.47 per hour

Recruitment Pro are seeking an experienced customer service assistant to deliver outstanding, compassionate customer service by understanding individual customer needs and ensuring effective communication both internally and externally. You will play a vital role in supporting the day-to-day operations of our clients online pharmacy service, contributing to business growth and ensuring smooth administration and patient care.

• Provide first-class support by answering customer queries professionally via phone and email.
• Take and process customer orders using Sage Pay or online payment methods.
• Assist with prescription queries and medicine availability, referring to the pharmacist when necessary.
• Liaise with online doctors to resolve customer issues promptly and efficiently.
• Identify opportunities to grow prescription volume and support business development.
• Participate in weekend shifts on a rota basis (time off during the week when working weekends)

• Maintain accurate prescription records and ensure documentation is legally compliant.
• Order stock from suppliers and help manage stock levels in the dispensary.
• Keep work areas clean, organised, and compliant with health and safety standards.
• Support with counting prescriptions and updating systems.
• Follow internal processes and use company software and portals as required.

• Comply with all company health and safety policies, report risks or near misses.
• Attend required meetings and complete online or in-person training on time.
• Support company initiatives and uphold high standards in security, communication, and operations.
• Adhere to all Standard Operating Procedures (SOPs).
• Use the holiday booking portal for leave requests, subject to manager approval.

• Strong customer focus and empathy
• Excellent verbal and written communication skills
• Detail-oriented and organised
• Reliable, honest, and professional
• Confident working independently and within a team
• Friendly, approachable, and respectful
• Able to handle sensitive/confidential information discreetly
• Flexible and adaptable to changing tasks

• Previous customer service experience is essential
• Experience in a medical or pharmacy setting is preferred
• Computer literate with solid time management skills
• Comfortable handling numbers and written communication
• Clear and professional telephone manner