Service Advisor. Dinas Powys LilyLifestyle

We are currently recruiting on behalf of our client for the position of Vehicle Service Advisor at their reputable franchise‑approved car dealership in Cardiff. This is a fantastic opportunity for an experienced and professional Vehicle Service Advisor to join a well‑established dealership group with over 60 years of industry presence. The successful individual will play a key role in delivering exceptional customer service and ensuring smooth workshop operations.

• Basic salary of up to £29,500 per annum, dependent on experience
• On‑target earnings of approximately £35,000 per annum, based on customer service performance
• 22 days annual holiday allowance, plus 8 bank holidays
• Holiday entitlement increases with length of service, up to 25 days
• Workplace pension scheme
• Staff purchase discounts on cars, parts, servicing, and labour
• Manufacturer‑accredited training programmes
• Expenses paid for bi‑annual staff events, including summer and Christmas celebrations
• Opportunities for achievement incentives and meal events
• Long‑term career progression within a reputable, multi‑franchise dealer group

• Manage workload effectively alongside fellow Vehicle Service Advisors to ensure timely service delivery
• Liaise extensively with the workshop to monitor work in progress and update customers
• Ensure high levels of customer satisfaction through excellent communication and service
• Up‑sell additional products and services where appropriate to maximise sales opportunities
• Allocate tasks efficiently to meet customer deadlines and maintain department productivity
• Maintain accurate and complete customer records using dealership management systems
• Support the Service Manager to uphold dealership standards and procedures
• Assist in managing customer appointments, ensuring all customer expectations are met or exceeded
• Handle customer inquiries and resolve issues promptly, delivering a professional customer experience
• Maintain vehicle service records and ensure compliance with manufacturer standards

• Proven recent experience as a Vehicle Service Advisor or in a similar automotive customer service role
• Strong communication and organisational skills, with the ability to handle a busy workload
• IT literacy, preferably with experience in Keyloop or similar dealership management systems
• Ability to deliver exceptional customer service and build strong client relationships
• Full UK driving licence with minimal points
• Professional attitude and a proactive approach to work
• Ability to up‑sell additional services and promote dealership offerings effectively