Aftersales Customer Host

Aftersales Customer Host VW Sheffield

Location:
Sheffield, South Yorkshire

Salary:
Competitive plus bonus

At JCT
600, our aftersales hosts are the first impression of our brand professional, welcoming, and dedicated to delivering exceptional customer experiences. Based at our dealership, you ll handle an allocated number of customers to concierge during their aftersales visit. You will be ensuring every interaction reflects our high standards of service and professionalism and help process, communicate and keep the customer updated.

You will effectively over-see the customer journey from arrival to departure.

This is a fast-paced, customer-facing role where your enthusiasm, energy, and commitment to service excellence will make every customer feel valued.

As a aftersales host your day-to-day will include:

• Providing a warm and professional welcome to all allocated aftersales visitors, ensuring they feel attended to and comfortable while on site.
• Managing contact with those customers by liaising promptly and efficiently, connecting relevant person or department in line with brand standards to fulfil that journey.
• Proper qualification and understanding of customer requirements and advise customers of predicted completion times and collection arrangements.
• Using email and database systems to accurately record and distribute messages and update contact preferences.
• Supporting customers and visitors on-site, including offering refreshments and assistance where appropriate.

What we re looking for in a aftersales host:

• Excellent communication skills with the ability to build rapport and inspire confidence over the phone and in person.
• Enthusiastic, proactive, and professional, with a genuine passion for providing outstanding service.
• A customer-first mindset, always striving to deliver service above expectations.

What we offer:

• Comprehensive package
• Annual leave: 34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)
• Family support:
  Enhanced paid maternity and paternity leave
• Wellbeing & protection: Life assurance, pension, enhanced sickness cover
• Training & development:
  From foundation to advanced levels through brand partner training and best-in-class leadership development.
• Colleague car purchase scheme & servicing discounts
• Cycle-to-work and discounted gym schemes
• Referral scheme up to £1,000
• Flexible working

Read more about our Employee Benefits - JCT
600

Why JCT
600?

• We ve spent over 75 years building a business that values its people and their careers
• We pride ourselves on being rated highly by colleagues for engagement and inclusivity
• Our commitment to your growth is reflected in our Life at JCT
  600 philosophy and seven colleague commitments

How to Apply

At JCT
600, you re always a name, never a number. Ready to drive your career forward?

Click Apply Now and upload your CV.

Looking for future roles? Submit your CV directly here and join our talent pool.

Inclusivity & Diversity

JCT
600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

As part of our commitment to being an inclusive business, we re proud to be a Disability Confident employer.

We try our hardest to make JCT
600 feel like a home from home for all of our colleagues. To us, that s a place where we can all feel supported to be our true selves every day and where our workforce represents the wonderful communities we serve.