Customer Service Advisor

The postholder will consistently demonstrate a strong commitment to customer care by delivering a high standard of service that aligns with the Association's values.

They will support the Customer Services Manager in promoting a high-performance culture, with a strong emphasis on continuous service improvement.

They will be responsible for accurately logging and processing customer requests related to repairs, anti-social behaviour, and neighbour disputes, ensuring all actions follow established procedures.

The role involves close collaboration with the Income Recovery Team to help reduce rental income loss by encouraging a culture of timely payment during customer interactions.

The postholder will work flexibly within the team to ensure consistent service coverage, including both remote and office-based working arrangements.

They will strive to resolve customer enquiries effectively and efficiently at the first point of contact, ensuring a "right first time" approach is maintained.