Customer Service Advisor

GLL is looking for Customer Service Advisors to join our rapidly expanding team in GLL Customer Service Centre. If you have the skills and ambition to join us as a Customer Service Advisor, there has never been a more exciting time to join us. This is more than just a Customer Service Advisor job, it's a career.

GLL Customer Service Advisors go the extra mile to delight customers, always striving for the highest level of first contact resolution and quality assurance. To succeed as a Customer Service Advisor at GLL, you will be a self-motivated, results-driven individual who has excellent verbal and written communication skills. You'll have a real passion for delivering the best service you can by listening and supporting customers who are in need of help or advice.

Our Customer Service Advisors enjoy working in a fast-paced environment where every day is different and get a real buzz from providing solutions to every problem.

We are looking for Customer Service Advisors, and you can choose your hours between 16 and 39 per week. Shift rotations for Customer Service Advisors includes evenings and weekends.

We aren't just another contact centre where you are expected to work against aggressive sales targets. We are a customer service centre, and your job is to have great conversations with our customers!

Induction and Training:

You will receive a three-week full-time, interactive induction training programme including visits to our leisure facilities, system training, and meeting the team. Full attendance is required to complete the induction training.

What you'll do:

• Connect with customers via telephone, email, and web chat; always ensuring that customer requests are dealt with professionally and courteously by listening patiently, empathising with the customer where appropriate, and demonstrating a real desire to help and support them.

• Make the most of each interaction, using the opportunity to identify customer needs and find solutions, ensuring you put the customer at the heart of the process and maintain strong quality output.

• Take ownership of your own performance, always challenging yourself to be the best you can be and being proactive around your own development and growth.

What you need:

• A can-do attitude.

• Passion and personality.

• Be a great team player.

• Passionate about service - always looking to deliver the best possible service you can at every opportunity.

• Minimum of 12 months experience in a face-to-face customer service environment or within a contact centre, within the last five years.

• Strong verbal and written communication skills.

• Great listening skills supported by a warm, friendly, and confident manner.

• Computer literate, able to use Microsoft packages.

• Flexible approach to tasks and workload.

As a leader within the leisure industry, we can also offer scope to progress your career and job variety like nowhere else.

As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation for you to have a career with!

The basics:

• Full and part time positions available. Hours of work will be negotiated with you in line with the needs of the service; flexible working may be possible. Working from home is not possible in this role.

• We are an accredited Living Wage employer with industry-leading rates of pay.

• We can offer a career, not just a job, with extensive Learning & Development support available.

• A uniform will be supplied and must be worn.

• GLL is Values Driven, not Profit Driven. We work hard to benefit the communities we operate in.

• As a staff-owned organisation, you will be given the opportunity to join the Society and have a stake in your business.

Additionally, GLL offers employees a range of employment benefits:

• Access to a pension scheme.

• Health Assurance and access to Counselling services.

• Access to the tax-efficient Ride to Work bicycle purchase scheme.

• Free annual eye tests.

• Discounted nationwide (over 200 centres) inclusive leisure centre membership for you and your partner. This includes GLL Extras!

GLL Society benefits (if you choose to join the Society after your probation period) include:

• The right to stand for the Society board and to vote for board members to represent you.

• Access to team building and fun events such as treks, concerts, outings, etc.

• Access to a range of benefits exclusive to our people - ask your line manager for details or check out the Intranet.

About GLL:

As the UK's largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales, and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries, and children's centres.

Our people are from the communities we serve and help us make real changes in their local area.

One of our core values is 'More than a Job', because working with us opens a wide range of possibilities and opportunities for you, starting with how you work with us. To make sure we are having a positive…