Service Desk Assistant

About the role

The Service Desk is an integral part of our property and facilities management service. We provide our customers and tenants with a single point of contact for reporting their service issues.

The Service Desk Assistant will deal with a wide range of requests from customers, tenants and internal colleagues.

Providing excellent customer service, the Service Desk Assistant will log requests, liaise with contractors, provide updates and maintain accurate information on the Service Desk platforms.

Providing a friendly and professional service, working efficiently, prioritising customer, tenant and colleague requests, and following calls through to completion.

Our focus is to provide excellent customer service. It is important to be able to prioritise, to identify which requests are urgent and important and deal with those swiftly, while not losing sight of other requests and responsibilities.

• You will be working as part of a busy team, dealing with email requests into a shared Inbox and answering the dedicated Service Desk telephone.
• Providing the first point of contact for customer and tenant queries and concerns.
• Handling incoming calls and manage outgoing calls.
• Using Service Desk software platforms Planet and Dwellant to log call requests.
• Liaising with wider team members to ensure the best resolution, consistent with the contract.
• Liaising with relevant contractors in relation to all aspects of Service Desk requirements.
• Responding to queries, amending data and following up tasks.
• Working closely with Service Desk team members and wider Workman colleagues.

• A friendly, proactive and positive approach to the role.
• Excellent and professional communication skills, an ability to remain focused, with a strong team working approach.
• Prior experience in an administrative and customer service role, but in house training will be provided.

Great Workmanship starts with getting the fundamentals right.

Even though we're in the property business, we're all about the people.

Everything we do is built on collaboration, empowerment, autonomy, and integrity – not just words, but how we actually work.

• Hybrid working to offer you a great work life balance, with a minimum of three days in the office.
• 37.5 hours a week
• Study support (where applicable)
• Discretionary annual bonus and salary reviews.
• Healthcare, life insurance & wellness programme.
• Long service additional holidays, your birthday off and an extra day between Christmas and New Year.
• Lifestyle benefits to suit you: gym membership, cycle to work, buy and sell holiday to name just a few.
• Social events throughout the year including a firm wide Christmas party!
• Generous referral bonus.