Customer service advisor

We have full-time and part-time roles available. Part-time roles are 15‑25 hours per week, with shifts ending at 5:00 pm. There are currently no alternative shift options.

Training will take place in Devizes; we do not currently offer virtual training. Candidates must live within a sensible commuting distance to Devizes.

• Resolve customer queries and find practical solutions.
• Book appointments and support customers with self‑service options.
• Take ownership of customer cases from start to finish.
• Deliver a positive experience, even in challenging situations.
• Use judgement, empathy, and problem‑solving skills to make things happen.

Some customers may be experiencing difficult circumstances, so the ability to listen, understand, and provide support will be invaluable.

• Experience in a customer service environment and confidence handling customer enquiries.
• Confident communicator and great listener.
• Calm under pressure and resilient.
• Empathetic and customer‑focused.
• Comfortable managing a high volume of customer interactions.
• Skilled at multitasking across multiple systems.
• Confident in using IT systems, including Microsoft Office applications.
• Motivated to take ownership and find solutions.
• Perform well in a hybrid environment.

Reference: 5298444

Equal Opportunities Employer