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Service & Counter Assistant

Job in Portree, Highland, IV519, Scotland, UK
Listing for: MacGregor Industrial Supplies Ltd
Full Time position
Listed on 2026-06-16
Job specializations:
  • Customer Service/HelpDesk
    Office Administrator/ Coordinator, Admin Assistant
Job Description & How to Apply Below
Position: Service & Hire Counter Assistant
Location: Portree

Service & Hire Counter Assistant - Portree

Mac Gregor Industrial Supplies - Service & Hire Department

Full Time- 37.5 Hours

_ Step into a role where you keep everything moving _

At Mac Gregor Industrial Supplies, service isn't just repairing equipment - it's about keeping customers working and teams connected.

We are currently seeking a Service/ Hire & Counter Assistant to assist with the day-to-day running of our busy Workshop & showroom. The role will involve dealing with customer enquiries, processing service & hire sales, stock replenishment and the general upkeep of the showroom.

Key Responsibilities

Advise customers on availability of hire equipment requested

Deal with hire/repair enquiries via phone and/or at the counter in a polite, appropriate manner

Liaise with the departmental manager in procuring given tasks and compliance with departmental procedures to meet objectives including scheduling and costing

Advise customers promptly of any damage charges incurred to hire plant and notify the workshop to complete the repair efficiently to charge accordingly

To carry out the administration of the Service and Hire department including ordering Parts and Liaise with service technician

Arrange the dispatch of hire plant

Where applicable arrange pre-delivery inspection for equipment sold

Assisting engineer with when required

May be required to carry out additional tasks relevant to your role

Skills & Experience

Previous accounting experience is an advantage.

Provide excellent customer service.

The ability to deal confidently with people with clear and effective communication skills both verbally and written.

Good numeracy skills.

IT literacy and experience of Microsoft packages with the confidence to learn new systems.

Attention to detail.

Proactive, enthusiastic & self-motivated.

Ability to multitask and prioritise.

Can work alone under own initiative and within a team.

Responsible and reliable with a flexible attitude.

Ability to respond positively to new challenges and change.

Technical knowledge would be an advantage.

What you'll get

Valuable experience in a fast-paced service environment

Supportive and friendly team

Staff discount

Uniform provided

Social events

Cycle to Work scheme

Potential future opportunities within the business

Benefits:
Cycle to work scheme
Employee discount
Health & wellbeing programme
On-site parking

Work Location:

In person
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