Part Time Call Handler

WORKING BETWEEN 18/28/35 HOURS PER WEEK, BETWEEN 8:00AM AND 6:30PM, UP TO FIVE DAYS PER WEEK, WORKING ON A FOUR WEEKLY ROTA.

YOU MUST BE FULLY FLEXIBLE TO WORK DIFFERENT DAYS/TIMES TO SUIT THE NEEDS OF THE BUSINESS.

Due to expansion within Teldoc, an opportunity has become available to work in our Call Centre team based in our Integrated Care Navigation Centre in Telford.

• Respond to high volumes of inbound calls from patients, hospitals, emergency services and pharmacies.
• Provide a fast, accurate and courteous patient telephone service, answering all types of calls.
• Book appointments via our booking system and manage enquiries efficiently.
• Provide care navigation support and answer queries in a professional manner.
• Follow policies and procedures consistently.

Availability to work Monday and Friday is required; staff must be fully flexible on a rota.

We have a patient list size of over 49,000 patients across multiple sites.

• Strong customer service/administrative background.
• Excellent attention to detail and strong IT skills.
• Ability to work well within a team, independently and under pressure.
• Effective communication skills with empathy and patience.