Customer Service Advisor - German Speaking

Are you skilled in speaking German?

Do you enjoy helping customers solve problems whilst giving the best service?

If you answered yes to those, this could be a great fit!

Customer Service Advisor
- German Speaking, If you speak one of these languages, get in touch.

Looking to build your career in a fast-paced, global environment? We're hiring a Customer Service Advisor
- German Speaking to join a thriving call centre team in Edinburgh, delivering exceptional support to customers across multiple channels.

This is a fantastic opportunity for someone with a passion for customer service who enjoys problem-solving, working with people, and being part of a high-performing team in a modern call centre environment.

The Role
As a Customer Service Advisor - German Speaking you will be supporting customers with travel-related queries including bookings, changes, and general enquiries. You'll deliver outstanding customer service across phone, chat, and email, ensuring every interaction is handled with professionalism and care.

Location:

Edinburgh (1 Lochrin Square)

Hours:

Full-time, 37.5 hours per week
Salary: 26,800 + monthly incentives

Key Responsibilities

• Deliver high-quality customer service via phone, chat, and email in both German and English
• Handle customer queries and resolve issues from start to finish
• Work in a fast-paced call centre environment, managing multiple interactions at once
• Communicate clearly and confidently across all channels
• Meet and exceed KPIs and performance targets
• Collaborate with team members to improve service delivery and processes

What We're Looking For

• Previous experience in customer service, ideally within a call centre
• Fluent in German and English (written and spoken) - essential
• Strong communication and problem-solving skills
• Ability to multitask and manage multiple chats efficiently
• Comfortable working towards targets in a customer service environment
• Positive, adaptable, and eager to learn

What's on Offer

• 33 days annual leave including bank holidays
• Monthly performance bonus and referral incentives
• Health cash plan and wellbeing support
• Enhanced family policies and life insurance
• Hybrid working options (performance-based)
• On-site gym and discounted fitness memberships
• Ongoing training and clear career progression opportunities
• Regular team events, incentives, and recognition programmes

centre and customer service

Customer Service Advisor - Special Language Speakers

Disclaimer

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely.

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