Customer Care Advisor

Our Customer Service team continually strives to deliver an excellent standard of service at all times and take a proactive and positive approach to ensure customer satisfaction. Our customers are the people who drive our business forward and fuel all future success, therefore their happiness is at the heart of everything we do. As each one of our clients and queries are unique, we work hard to find solutions which will exceed all expectations and enhance our customer experience.

Ultimately, we never want a customer to forget the fantastic experience they’ve had with us.

• Handle inbound calls, emails and live chat from customers and resolve their queries in a timely and professional manner.
• Respond to queries across all of product ranges and brands.
• Manage and respond to enquiries across multiple customer communication platforms including email, live chat, phone and marketplace messaging systems.
• Seek to resolve all issues efficiently on a first‑time basis, being an active listener who can gather important information quickly in difficult circumstances.
• Provide helpful advice and support to customers to ensure all their needs are met and that they are leaving happy to return and recommend us to friends and family.
• Build relationships with customers and go the extra mile – review orders, take payments, arrange shipping and offer advice on different products.
• Work alongside supportive colleagues to spot and monitor trends in queries, collaborating with other departments to suggest ways of improving our products and services.
• Carry out administrative duties, including courier shipment preparation and processing.

• Professional, charismatic, enthusiastic and positive attitude.
• Ability to listen to issues, think on the spot, come up with solutions, initiate action and build rapport with customers.
• Good communication skills – written and verbal – and a high attention to detail.
• Adaptable – able to thrive in a fast‑paced, changeable environment.
• Proficient in MS Word, MS Excel and Outlook.

AM/PM (37.5 hours per week):
Monday – Friday. Alternating weeks of 7:00AM – 3:30PM followed by 3:30PM – 12:00AM. Occasional weekend and bank holiday shifts to be communicated ahead of time.

• Health & Wellbeing – workouts, run club, nature trail, wellness allowances, gym memberships, on‑site gym (coming soon!), golf memberships and mental health support.
• 29 days annual leave (including bank holidays) – increases with length of service.
• Flexible working hours.
• Social events – parties, sports tournaments, charity events and more! Table tennis, pool tables and sports equipment in the office.
• Additional benefits – help‑to‑buy scheme, cycle‑to‑work scheme, discounted travel schemes and more!
• Product discount on Net World Sports and affiliate partner products.
• Subsidised on‑site bistro – freshly prepared food every day for breakfast and lunch.
• Employee recognition – bonus & commission schemes and performance, length of service & life event rewards.
• Employee support – saving schemes, legal & financial advice, parental guidance.

• Go above and beyond: get stuck in and show your passion.
• Ideas over hierarchy: if you have an idea, speak up!
• Be bold, move fast: we value speed; we make fast decisions, trust our guts and get things done efficiently.
• Keep it simple: don’t over‑complicate it!
• Results driven: we embrace results that drive positive change, even if it means occasional failure.
• Mistakes are valuable as long as we learn from them and avoid repeating them.
• Growth: we’re a fast‑growing business and we want our staff to grow with us.

Gareth Davies (Recruitment Specialist)
email:
phone: