Trainee, Customer Service​/HelpDesk

Salary £15,643 - £25,356 per annum (Dependent on age and level)

Hours 37.5 hours per week

Published 2 days ago

Closing in 10 days

This is a Temporary , Full Time vacancy.

Are you looking to start a rewarding career in housing and make a real difference in your community? We have an exciting opportunity for a Housing Trainee to join our Housing Services team. This is a developmental role designed to give you hands‑on experience across a range of housing functions while working towards a recognised qualification. You’ll gain practical experience in key areas such as tenancy management, lettings, income management, home ownership, and new tenancy support — building valuable skills and knowledge to launch your career in the housing sector.

We would also consider this role as an apprenticeship opportunity; where this is the case, salary and contract length will be aligned to the relevant apprenticeship qualification and pay rate.

As a Housing Trainee, you will:

• Complete placements across different Housing teams, including:
  • Home Ownership & Leasehold
  • Lettings
  • Localities
  • Income Management
  • New Tenancy Support / Money Advice
• Customer enquiries and communications
• Tenancy & business administration and sign‑ups
• Accompanied visits and basic casework
• Assist with maintaining accurate records and systems
• Get involved in customer engagement activities, events, and surveys
• Work closely with mentors and colleagues to develop your skills
• Complete training, coursework, and assessments as part of your apprenticeship

We’re looking for someone who is enthusiastic, motivated, and keen to learn.

You’ll need to have:

• GCSEs (or equivalent) in English and Maths
• An interest in housing, communities, and customer service
• Strong communication skills (both written and verbal)
• Basic IT skills (e.g. Microsoft Office)
• Good organisational skills and attention to detail
• A positive attitude and willingness to learn

Some experience working with the public (paid or voluntary) is beneficial but not essential.

• A structured training programme across Housing Services
• A recognised housing qualification
• Valuable, real‑world experience
• Ongoing support, mentoring, and development
• The opportunity to build a long‑term career in housing

This is more than just a job—it’s your chance to build a meaningful career where you can positively impact people’s lives every day. If you feel you would be the right person for this role, simply click the 'Apply Now' button to start your application.