Scheduling Coordinator

Scheduling Coordinator
Full Time and Permanent
27-30k DOE
Monday - Friday
Leeds

About the Company
Join a fast-growing, forward-thinking organisation operating within the renewables and home services sector. You'll be part of a collaborative team delivering high-quality solutions that support customers in improving their homes and energy efficiency.
The business is backed by major global investors and works with leading manufacturers to deliver cutting-edge products and services.

What's on Offer
Strong team culture - Work collaboratively across departments and enjoy regular social events
Advanced technology - A market-leading platform designed to support both customers and engineers

Career development - Ongoing training and clear progression opportunities
Customer-first approach - Delivering a seamless experience supported by digital tools and high service standards
High-quality products - Working with trusted, industry-recognised brands

Job Summary
As a Callout Advisor, you will be the first point of contact for customers experiencing technical issues. You will manage urgent requests, coordinate engineer attendance, and ensure a smooth resolution process while delivering excellent customer service.

Key Responsibilities
Handle incoming callout requests via phone, email, and online systems
Assess and prioritise emergency repair requests based on urgency and safety
Schedule and dispatch engineers to customer sites efficiently
Communicate clearly and professionally with customers throughout the process
Accurately update job records, customer details, and call logs
Provide basic troubleshooting support where appropriate
Liaise with engineers and internal teams to ensure timely issue resolution
Monitor open cases and follow up to ensure customer satisfaction
Highlight recurring issues and support process improvements
Follow all health & safety and company procedures

Skills & Experience
Previous experience in a customer service or coordination role

Experience with in a technical or engineering environment is beneficial
Knowledge of renewable technologies (e.g. solar, EV, heating systems) is an advantage
Strong communication skills (written and verbal)
Highly organised with the ability to multitask
Calm under pressure, especially in urgent situations
Confident using IT systems and scheduling software
Strong problem-solving ability and attention to detail
Flexible approach to shifts, including potential out-of-hours work

Benefits
38 days annual leave
Private healthcare
Life assurance

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.