Customer Service Coordinator

Enjoy coordinating people, solving problems, and delivering great customer service?

Our client is a growing operations and facilities business that works closely with schools to manage the hire of their spaces outside of school hours. As a Customer Service Coordinator, you'll be responsible for supporting the day-to-day running of the venue lettings, coordinating on-site teams, and acting as a key contact for schools and hirers.

What will you be doing as a Customer Service Coordinator?

• Coordinating rotas and shifts for On-Site Hosts across multiple venues
• Acting as the main point of contact for schools regarding operational issues and queries
• Supporting the smooth running of venue lettings and bookings
• Managing communication between schools, hirers, and on-site hosts
• Ensuring safeguarding procedures and company processes are followed at all times
• Handling customer service enquiries professionally and efficiently
• Monitoring schedules, bookings, and operational updates using internal systems
• Supporting remote weekend operations on a rota basis
• Troubleshooting and resolving issues quickly and effectively
• Taking ownership of the day-to-day coordination of community hire activity

We would LOVE to hear from you if you have the following skills and experience:

Previous experience within a Customer Service, Coordinator, Operations Coordinator, Bookings Coordinator, Events Coordinator or a Scheduling role

• Excellent communication and organisational skills
• Ability to manage multiple priorities in a busy environment
• Confident liaising with customers, clients, and stakeholders
• Awareness or understanding of safeguarding procedures would be advantageous
• Positive, proactive, and solutions-focused attitude
• Able to work independently and as part of a team

What will you get in return for your work as a Customer Service Coordinator?

• 26,000 annual salary
• Permanent, full-time role
• 28 days holiday including bank holidays
• Employee Assistance Programme
• Active social calendar and team events
• Full training provided on all company systems and processes
• Hybrid flexibility on selected shifts and weekend working
• Supportive and growing business with long-term career opportunities

Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest.

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