Panel Helpdesk; French Bilingual

Panel Support Helpdesk (French Bilingual)

Location:

Remote - India

Req#: 610157

Role purpose: to onboard, train and support our panelists!

You will support panelists on all their purchases, managing purchase data related to categories such as grocery, fresh produce (dairy, bakery & meat), and alcohol.

This role is based in India but you will need to have professional proficiency in French. Please do not apply unless you are fluent in French.

This is a full time role (40 hours per week).

• 4 days between Monday to Friday: starting at 8:30 am French time or finishing at 7 pm French time to cover the opening hours (8:30 am to 7 pm). The day off cannot be the same as the other person we are hiring.
• Saturday from 9 am French time to 1 pm French time.

• Recruitment of new panelists with leads coming via various sources such as online and referrals.
• Onboarding (training) new panelists.
• Responsible for replacement of panelists when there are dropouts from the panel.
• Closely track and monitor the participation of the panelist for the first month and communicate with them if there are any concerns.
• Connect with panelists and understand their concerns when engagement levels are low and resolve issues for the first month on the panel.
• Communicate importance of engagement and the need for active participation.
• Get feedback from panelists and communicate the same to the Project Manager in order to enable appropriate decisions to be taken to ensure smooth panel functioning – particularly in relation to recruitment and onboarding.
• Communicate and be in touch with the Recruitment Project Manager daily.
• Regular connections to understand panelists issues and queries for the first month and to resolve them at the earliest.
• Use GPM (Global Panel Management) tool during all engagement activities, to track and monitor discussions and updates.
• Check first‑month scans and address quality concerns.
• Train panelists on rewards program.
• Face‑to‑face in‑field recruitment when required.
• Hand over panelist to permanent PME after payment of first rewards.
• Monitor demographic profile of panel to ensure correct demographics targeted for recruitment.

• Experience with CATi / Helpdesk Team.
• Computer literacy – proficient with Microsoft Office (Word, Excel, PowerPoint, etc.).
• Good management of digital platforms / HTML and open to learning new programs (GPM).
• Good interpersonal skills.
• Self‑motivated and able to self‑manage.
• Professional proficiency in English & fluent in French.
• Ability to speak a vernacular language is a plus.
• Excellent written and verbal communication skills to effectively communicate with diverse audiences.
• Ability to build and maintain strong relationships with key onshore stakeholders.

World panel by Numerator is committed to offering equal opportunities to all individuals during the recruitment process. If you require any reasonable adjustments or assistance, please advise us in advance of your interview so that we can make the necessary arrangements.

Numerator is an equal‑opportunity employer and does not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, or disability.