Customer Care Agent

Customer Care Agent

Mid Kent

£27,000 0 £ 28,000

Full Time Office Based

We're looking for a confident and proactive Customer Care Agent to join our client on a full time basis. You'll collaborate across departments to manage first-line customer enquiries and carry out sales administration tasks, ensuring high service standards and on-time delivery.

Key Responsibilities:

• Handle customer queries and complaints across phone and email, ensuring swift and effective resolution.
• Support national account operations, ensuring all orders are fulfilled accurately and on time.
• Use internal systems daily (CRM, order portals, etc.) to maintain accurate customer data and order flow.
• Collaborate with Key Account Managers to identify issues that could impact service.
• Meet daily targets and SLAs by managing and prioritising your workload.
• Provide feedback to improve customer experience and internal processes.

What We re Looking For:

• Proven experience in customer service, ideally in B2B or sales admin roles.
• Confident phone communicator with excellent written and verbal skills.
• Tech-savvy with knowledge of CRMs (e.g. Hubspot, Salesforce, Zendesk) and Excel.
• Detail-oriented, self-motivated, and able to thrive in a fast-paced environment.
• A customer-first mindset and ability to represent their needs internally.

This is a great opportunity to join a growing company that values its team. Enjoy 23 days holiday plus all bank holidays, along with a generous staff discount on our full product range.

This role is being handled by Holly Ensoll
, Recruitment Consultant of Business Support for Pearson Whiffin Recruitment
.

Not quite the role you are looking for?

Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients.