Service Advisor

About us

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

• Location:
  
  Brighton Mercedes‑Benz
• Contract Type:
  Permanent, Full Time
• Hours:
  
  42 hours weekly (Monday to Friday 8am to 6pm, with one early finish per week and Saturdays 8am to 2pm on a rota basis)
• Salary: OTE up to £38,000 (uncapped) with a basic of £32,000 per annum

You will join our friendly Aftersales team as a Service Advisor, reporting to the Aftersales Manager. This role requires a team player with exceptional communication skills, the ability to build rapport with colleagues and customers, and the capacity to manage a high volume of customers, telephone calls, and online booking queries. Continuous training opportunities are provided through our in‑house brand development.

• Book MOTs, services and other repair work for customers.
• Advise customers about warranty cover and upsell additional parts or accessories that will benefit the customer.
• Liaise with the full Aftersales department to organise and schedule appointments based on workload and call volumes.
• Manage a high volume of customers daily, including telephone calls and online booking queries.
• Inform customers of turnaround times and ensure effective communication throughout the time when a customer’s car is in the workshop.
• Maintain accurate customer records and update the systems when any bookings have been made.

• Excellent communication skills and the ability to build rapport easily.
• Ability to explain technical information in a clear and concise way.
• Previous experience using Kerridge or ADP would be an advantage, as well as knowledge of other essential dealer systems.
• Energy, a warm personality, and a passion for delivering first‑class customer experience.
• Great team player, able to work independently using your own initiative.

• Competitive salaries with structured pay scales and progression.
• Generous annual leave that increases with length of service.
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave.
• Access to Techscheme for discounted technology purchases with flexible payments.

• Eyecare vouchers to help cover vision care needs.
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing.
• Dental insurance for everyday dental care and unexpected treatments.
• Optional critical illness cover for peace of mind during life's most challenging moments.

• MyView Pay Now – access a portion of your pay as you earn, with features to stream, save, and track your money through a user‑friendly app.
• Free will‑writing services to help plan for the future.
• Flexible life assurance options and partner life assurance for added protection.

• Discounted gym memberships to support an active lifestyle.
• Travel insurance to help you explore with confidence.
• Access to home and technology vouchers.
• Beyond card and a wide range of exclusive retail and lifestyle discounts.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.