Senior Customer Consultant - Mumbles

Hours
: 35 - Talk to us about Flexible Working

Location
:
Principality Branch, Haverfordwest

Location
:
Principality Branch, Tonypandy

Contract Duration
:
Part-Time, Fixed Term Contract

Location
:
Principality Branch, Haverfordwest

Hours
: 3.5

Contract Duration
:
Part-Time, Permanent

Closing Date
: 17 July 2026

At Principality, belonging isn’t just a value — it’s how we show up for each other and our members every day.

Our branches are at the heart of our communities. They’re where relationships are built, trust is earned, and members receive the personal service Principality is known for. Working in branch means being present, connected, and part of a close-knit team that supports members through important moments in their lives.

This opportunity allows you to build on your existing experience while making a meaningful difference within your local community:

• In-branch, people-focused work – This is a fully branch-based role, providing the opportunity to work directly with members and colleagues in a collaborative, supportive environment.
• Strong team connection – Being based in branch supports close teamwork, shared learning, and day-to-day support from colleagues and leaders.
• An inclusive and supportive culture – We’re proud to be recognised as one of the Inclusive Top 50 UK Employers (ranked 27th in 2025), reflecting our ongoing commitment to inclusion and belonging across all roles, including our branch network.
• Purpose-led customer service – Our continued success at the Fairer Finance Awards 2025, including Double Gold Awards for Customer Satisfaction for Savings and Mortgages, reflects the quality of service delivered by our branch colleagues.
• Wellbeing and development support – Our Belong benefits package and development opportunities are designed to support your physical, mental, and financial wellbeing, helping you grow your career within Principality.

Our branch colleagues play a vital role in delivering the trusted, personal service our members value. The work is hands‑on, rewarding, and rooted in community.

When it comes to belonging, there truly is no place like Principality — and our branches are where that belonging comes to life every day.

You’ll be the first point of contact for our members, making sure they feel welcome, supported and valued, whether they visit us in‑branch, via telephone or get in touch online.

• Welcome and support customers in finding the right financial solutions.
• Deliver outstanding service that builds trust and long‑term relationships.
• Mentor and support a team of Customer Consultants, helping them grow and develop.
• Step in for the Branch Manager when needed, contributing to the smooth running of the branch.
• Support customers over the phone and through our digital channels.
• Ensure the smooth running of daily branch operations in line with policy and procedures.
• Stay up to date with internal policies and regulatory requirements.
• Work collaboratively with your colleagues across the branch network and deliver exceptional service.

• A natural people person with strong communication skills.
• Comfortable working in a fast‑paced, customer focused environment.
• Ability to deliver outstanding customer service, either face‑to‑face or over the phone.
• A proactive attitude and willingness to learn and grow in the role.

• Full training – no financial background needed.
• Supportive team environment where you’re encouraged to thrive.
• A career with a real purpose and impact.

Apply now and let’s build your future – together.

We reserve the right to close this vacancy early should we receive a high volume of applications.