Customer Representative - Easingwold

Overview

You'll be a key part of the branch team, supporting customers in person, over the phone and online. You’ll help with everyday transactions, answer queries, and guide customers toward banking services and digital tools that make managing their money easier.

• Welcome customers into the branch and take the time to understand their needs, offering trusted, friendly help with their banking.
• Handle a range of transactions and queries accurately while keeping customer needs, security and fairness front of mind.
• Guide customers through banking products and services that are right for them, helping them to manage their money with confidence.
• Work closely with colleagues within a busy branch environment, supporting one another to deliver excellent customer service even at peak times.
• Take responsibility for doing things the right way – following processes, spotting potential issues and escalating concerns where needed to protect customers and Nationwide.
• Play a vital role in keeping face‑to‑face banking meaningful and accessible on the high street, helping customers to feel supported, respected and confident in their banking.

Feel what customers feel, say it straight, push for better, and get it done. Demonstrate how these behaviours resonate with you in your application.

• Experience or passion for a customer service environment; no banking experience required.
• Ability to take pride in helping customers feel confident, supported, and listened to, even when things are busy or complex.
• Patience, empathy and strong people skills to fully understand our customers’ banking needs.
• Comfortable working in a fast‑paced environment where priorities shift.
• Calm under pressure, adapt quickly and approach change with a positive mindset.
• Confident using technology and digitally savvy.
• Enjoy working as part of a high‑performing team; understand that great customer experiences are built through a strong team.
• Communicate clearly and naturally; confidently guide customers face‑to‑face, on the phone and through digital services.
• Take ownership to get things done and act with care and integrity to protect our customers and their money.

Role: 12‑month fixed‑term contract, full‑time 35 hours per week, Monday to Saturday.

Holiday: 25 days per year (increases to 30) plus up to 10 additional days that can be purchased.

• Wellhub access for a range of free and paid health and wellness options.
• Up to 2 days of paid volunteering per year.
• Ongoing training and development.
• Annual performance‑related bonus.
• Private medical insurance.
• Highly competitive pension.
• Life assurance.
• Additional benefits through salary sacrifice scheme.

We are a disability‑confident Level3 Leader and are committed to inclusion and equal opportunity for all.