Customer Service Specialist - N‘Ards Natwest

About the role

Looking for a permanent hybrid, rewarding role in Newtownards that fits around your life and saves you money? We’re hiring Financial Services Contact Centre Agents to join our supportive, fast‑paced customer service team.

• £26,200 annual salary
• Hybrid working – 2 days in office each week
• Reduced commuting costs and daily expenses
• Supportive team culture and work‑life balance

Start date:

January 2026

Location:

Natwest, Newtownards

Shifts:

Full time – 40 hrs per week, hours between 07:00 and 23:00 (onsite 08:00‑20:00)

• Credit, criminal, sanctions and fraud check
• Evidence of last 2 years employment history and last 5 years address history

• At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.
• Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
• Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience.
• Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.
• Conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services.
• Manage your diary and balance proactive conversations with planned customer meetings.
• Support the bank’s way of working to help as many customers as possible.
• Maintain relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business.
• Resolve complaints and errors quickly and make sure that the relationship with the customer is fully restored.
• Ensure each customer interaction leaves the customer satisfied that their needs have been met.

• Excellent communication skills, both verbal and written.
• Background of working within a regulatory environment.
• Good technology skills with the ability to use Microsoft Office.
• Customer‑focused attitude.
• Experience of working in a customer service environment and managing relationships with customers.
• Excellent organisational and time management skills to meet performance measures and customer needs.