Customer Service Coordinator

Customer Services Coordinator

Location:

Birmingham
Salary: GBP
32,229 per year. Increases after probation.

Hours:

Monday - Thursday, 8am - 4.30pm. Fridays, 8am - 1.30pm.
Job type: 18-month FTC, maternity cover.
Bridge Recruitment is helping one of our established clients recruit for an experienced Customer Service Coordinator to join their ever-expanding team. This role is maternity cover for 18 months.
Responsibilities of the Customer Service Coordinator:
Process sales orders and maintain order data
Handle customer enquiries from order to delivery
Advise customers of order status, changes and supply issues
Liaise and interact with other departments to ensure:
o effective order progression
o effective problem resolution
o accurate customer feedback
Perform customer verifications
Perform general office duties and project work as required
Requirements of the Customer Service Coordinator:
Excellent telephone manners
Strong communication skills (verbal and written)
A strong customer service approach
A committed team player
A confident user of standard MS Office applications (Outlook, Word, Excel)
Familiar with CRM systems (ideally Salesforce)
A proactive approach to work and problems
If you feel like you meet the above criteria for the Customer Service Coordinator role, then please apply now!