Board Supervisor - Brighton

Overview

On Board Supervisors make a critical difference to our customers' on-train experience. Our On Board Supervisors will keep you informed throughout the journey with information, help you when there are delays, check and validate tickets and help drivers manage the train to ensure smooth running. Whatever your journey needs, they will be there for you. As an OBS you will be visible at all times, anticipating the needs of the customer to meet their expectations.

Our vision is to provide our customers with a welcoming, seamless, well-informed, consistent and relaxed travel experience which will encourage additional and repeat business whilst ensuring our customers consistently talk about our service positively.

• Support customers on board by providing information, assisting with delays and validating tickets to help trains run smoothly.
• Be visible at all times to anticipate customer needs and meet expectations during journeys.
• Contribute to delivering a welcoming, seamless, well-informed travel experience that encourages repeat business.
• Assist drivers in managing the train to ensure safe and efficient operations.

• A proactive customer approach with passion and ability to work collaboratively to keep trains running on time.
• Exceptional levels of customer service; a role model for others.
• Experience managing customers effectively in difficult environments.
• Ability to follow standards and apply rules and regulations with due regard for safety and service delivery.
• High level of numerical ability.
• Live in the local area and have independent transport due to varying shift times.
• Effective communication demonstrated through application or assessments.
• Decision-making skills in a customer-focused manner and ability to carry out instructions.
• Impeccable time management to work shifts that may include 24/7 coverage as defined in the roster.