Service Advisor

Join our client's team as a Service Advisor in Bury St Edmunds, where they are seeking an experienced professional to deliver exceptional customer service and manage vehicle repairs efficiently. This is an excellent opportunity for a motivated Service Advisor or Senior Service Advisor to advance their career within a reputable, family‑run dealership.

Benefits of the Service Advisor role include:

• Competitive basic salary up to £32,000
• On target earnings of approximately £36,000
• Monday to Friday working week with no weekends
• Family‑oriented working environment that values staff development
• Long‑term career progression opportunities
• A well‑established and reputable dealership with a strong local presence

Duties of the Service Advisor include:

• Greeting customers and understanding their vehicle service needs
• Providing detailed explanations of repair work and service plans
• Generating estimates and securing authorisation for work
• Maintaining reports and communication with workshop teams
• Ensuring customer satisfaction through excellent service delivery
• Handling vehicle bookings and coordinating follow‑up appointments

Specifications for the Service Advisor position:

• Previous experience as a Service Advisor or Senior Service Advisor in a busy dealership
• Excellent communication and customer service skills
• Strong organisational abilities and attention to detail
• Ability to work well under pressure and manage multiple tasks
• Knowledge of automotive systems and workshop processes preferred

If you are looking to progress your career as a Service Advisor within a supportive and well‑established team, contact us today to find out more. We are here to help you secure your next rewarding opportunity in the motor trade industry.