Food & Gifting Specialist

Position: Food & Gifting Specialist - Fixed Term Contract
Location: London

Join our Foodhalls team as a Food and Gifting Specialist on a Fixed Term Contract from September 2026 to January 2027, responsible for our food to order, hampers and bespoke client offerings during the festive season. Youll enjoy a competitive salary of £33,500 + bonus, along with access to our renowned Harrods benefits, including generous discounts across our stores and restaurants.

This is a unique opportunity to be part of one of the most exciting periods in the Harrods calendar, helping bring magical moments to life for customers.
About

The Role
You'll become a trusted expert within our Food Service and Gifting team, supporting customers with everything from hamper creations to bespoke food orders for all occasions.  No two days are the same, as you'll work across both the shop floor and behind the scenes to deliver a seamless service during one of the busiest and most exciting times in the Harrods calendar.
You will also:
Create tailored gifting solutions, helping customers select and personalise hampers for every occasion.
Support a diverse customer, from VIP and High Net Worth Clients to loyal Harrods shoppers and International visitors.
Manage enquiries and orders across multiple channels, including face-to-face, telephone, and email interactions.
Work closely with teams across Foodhalls, Kitchens, Dispatch, and Stock Operations to ensure every order is fulfilled accurately and on time.
Assist with the creation and fulfilment of bespoke hampers, including sourcing products, coordinating orders, arranging delivery, and ensuring exceptional attention to detail throughout.
About You
You'll be someone who genuinely enjoys helping people and takes pride in delivering exceptional service. Whether assisting a customer with the perfect festive gift or coordinating a bespoke food order, you'll bring enthusiasm, professionalism, and a keen eye for detail to every interaction.
You will also:
Build strong relationships with customers, colleagues, and key stakeholders across the business.
Thrive in a fast-paced environment, balancing multiple priorities while maintaining exceptional standards.
Take ownership of enquiries and orders from initial request through to fulfilment.
Be confident using technology and learning new systems to support customer orders and deliveries (including good use of Microsoft Office - Word, Excel and Outlook).
Bring a positive, solutions-focused mindset and a genuine passion for creating memorable moments.
About Us
Harrods is one of the worlds leading luxury department stores and were becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the worlds most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and well do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.