JCA and Ski Administrator

Skibound is a trusted name in school ski trips. In 2027/28 we added a programme in Japan. Our Administrators are responsible for the organisation behind the school trips and building key relations with Party Leaders.

• Dealing with all client file administration and telephone queries on confirmation
• Handling all aspects of a booking to provide a seamless, personalised service
• Developing strong rapports with Operational staff and centre owners
• Liaising with and advising Sales, Operations and Finance on any changes, additions or relevant information regarding groups travelling.
• Dealing with party leaders requests and queries efficiently
• Advise party leaders of any changes to their booking such as accommodation changes
• Keep the Travelink booking system up to date and accurate
• Accurately advise cancellation charges

• Demonstrate the ability to deal directly with clients over the telephone in a professional and confident manner
• Provide and demonstrate excellent customer service skills to both clients and colleagues alike.
• Knowledge of the ski product desirable.
• Ability to work well under pressure and to meet deadlines
• Accurate and enthusiastic approach
• Problem solving
• Excellent communication and organisational skills
• Willingness to undertake product training as and when required
• Ability to manage own work load
• Interest or previous experience within the ski industry
• Good numerical skills
• Flexibility

• Hybrid working pattern between our office and homeworking
• Opportunities to travel overseas on familiarisation trips
• 25 days of annual leave plus public holidays and a bonus day off for your birthday; we also have a tenure based annual leave benefit, up to a maximum of an additional 5 days depending on length of service
• Global recognition and reward programme
• Access to extensive online learning resources
• In-house training opportunities
• Various employee discounts and offers, including discounted trips with our brands

We believe that people are happier and perform best when they are able to be their true selves and that diverse teams deliver better results.

We are committed to building an inclusive culture and embracing diversity in all its dimensions. This includes inspiring change through increasing awareness of unconscious bias.

Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish.