Receptionist, Customer Service​/HelpDesk

Position Overview

The Hotel Receptionist serves as the first point of contact for guests, providing a warm welcome and ensuring a smooth check-in and check-out experience. This role is central to guest satisfaction, requiring excellent communication, organisational skills, and a strong customer service mindset.

Key Responsibilities

Guest Services

• Greet guests upon arrival with professionalism and warmth

• Handle check-in and check-out procedures efficiently

• Provide information about hotel services, local attractions, and transport options

• Respond to guest inquiries, requests, and complaints promptly and courteously

• Manage wake-up calls, reservations, and special guest arrangements

Administrative Duties

• Maintain accurate guest records and update reservation systems
• Process payments, issue invoices, and manage billing queries
• Monitor room availability and coordinate with housekeeping and reservations
• Prepare daily reports and handovers for incoming shifts

Communication & Coordination

• Answer phone calls and emails professionally and promptly
• Liaise with other departments (housekeeping, maintenance, F&B) to ...