Customer service executive (M​/F​/D

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

TE Connectivity's Customer Service teams interact with customers and company sales representatives to handle a variety of pre-sales and post-sales service functions. They use phone, email, and the internet to manage customer correspondence and internal enquiries. They also investigate and resolve customer complaints. A key focus of the role is developing strong working relationships with customers and internal support functions.

• Be the primary day-to-day interface for assigned account partners in the UK
• Carry out contract reviews on orders/schedules and process them within SAP
• Progress and expedite orders as requested.
  
  Process requests for quotations
• Process customer returns.
  
  Investigate credit and debit requests and queries, issuing credits/debits where necessary
• Conduct regular reviews with your account base to discuss OTD (On-Time Delivery), backlog, and general support issues.
• Review, action, and issue all relevant order-related reports
• Follow TESOG policies and procedures
• Proactively perform quote follow-up activities

• Excellent interpersonal skills and telephone manner
• Ability to communicate effectively with customers and people at all levels of the organisation
• Proactive and flexible attitude with a strong team focus
• Organised and methodical approach with excellent attention to detail
• Demonstrable experience handling customers in a highly customer-oriented environment
• SAP experience preferred but not essential
• Ability to work under pressure and meet tight deadlines
• Experience using Outlook, Word, and Excel