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Weekend Out-of-Hours Emergency Call Handler – 30% uplift

Job in Swindon, SN1, England, UK
Listing for: Swindon Borough Council
Full Time position
Listed on 2026-08-23
Job specializations:
  • Customer Service/HelpDesk
    Bilingual, Customer Service Rep, HelpDesk/Support, Emergency Crisis Mgmt / Disaster Relief
Salary/Wage Range or Industry Benchmark: 25000 - 31000 GBP Yearly GBP 25000.00 31000.00 YEAR
Job Description & How to Apply Below
Location: Swindon

Swindon Borough Council is seeking a Customer Service Support Guide – Out of Hours to join its Homeline team in Swindon. You will manage emergency calls, coordinate responses, and liaise with emergency services, care providers and next of kin during out-of-hours periods.

The role is fixed-term for 12 months with weekend shifts and a 30% unsocial hours allowance. The position operates on a Saturday-Sunday pattern with 9am-5pm or as demand requires.

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