Ticketing Manager

Top Recruit is partnering with a leading travel and aviation business seeking an experienced Ticketing Manager to oversee its ticketing operation and support continued growth.

Key Responsibilities

• Manage the day-to-day running of the ticketing department.
• Oversee all ticketing queues, including schedule changes, reissues, web bookings, and general enquiries.
• Ensure tickets and reissues are issued within required deadlines.
• Monitor airline schedule changes and update customers, agents, and systems accordingly.
• Manage TINS reports and system interfacing processes.
• Support operational relationships with GDS providers.
• Load and manage specialist fares across GDS platforms, including:
• NDC
• Cruise fares
• Corporate fares
• IT fares
• One-way fares
• Manage the ADM and ACM process.
• Coordinate airline training alongside the training team.
• Build strong relationships with e-sales customers.
• Communicate airline disruptions and support contingency planning.
• Participate in an out-of-hours emergency rota.

About You

• Previous ticketing management or senior ticketing experience.
• Strong knowledge of airline fares, ticketing, and worldwide destinations.
• Experience with Amadeus and Galileo GDS systems.
• Excellent communication and customer service skills.
• Strong organisational, analytical, and problem-solving abilities.
• High attention to detail and ability to work to deadlines.

Interested?

If you're an experienced aviation ticketing professional looking for your next challenge, apply today through Top Recruit for a confidential discussion.