Service Advisor

We are actively recruiting on behalf of our client for a Group Support Vehicle Service Advisor position, covering Gloucestershire, Herefordshire, and Worcestershire. This role is ideal for an experienced Service Advisor seeking variety, excellent remuneration, and the opportunity to work within a successful franchise dealer group. The Group Support Vehicle Service Advisor will be responsible for providing seamless customer service across multiple dealership locations, ensuring efficient workflow and customer satisfaction.

• Salary up to £33,000 depending on experience
• Bonus potential up to £6,000 annually
• £15 bonus for each service plan sold
• Company car with business mileage covered
• 23 days holiday plus bank holidays
• Manufacturer-accredited training programmes
• Healthcare and pension schemes
• Staff discounts and additional company benefits
• Progression opportunities within a reputable dealer group

• Greeting customers and booking vehicles into the Service Department
• Liaising with technicians and workshop staff to monitor work in progress
• Advising customers on additional work and providing regular updates during repairs
• Preparing invoices, processing payments, and completing vehicle handovers
• Delivering exceptional customer service at all times
• Coordinating repairs and service schedules across multiple locations
• Ensuring compliance with manufacturer standards and warranty procedures

• 1-2 years' recent Service Advisor experience in a dealership or garage environment
• Strong communication, organisational, and IT skills
• Full UK driving licence with minimal points
• Ability to work across multiple dealership sites
• Familiarity with Kerridge and warranty processes is desirable but not essential

This is an excellent opportunity for a dedicated Service Advisor to contribute to a thriving dealership group while advancing their career. The role offers competitive pay, progression prospects, and comprehensive training.