Customer Support Advisor

Customer Support Advisor – (Job N/CSSU)

Randox Health continues to be at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. Our staff are at the heart of everything we do and achieve. We have an exciting new career opportunity for a Customer Support Advisor at our HQ on the Diamond Road, just outside Crumlin.

55 Diamond Road, Crumlin, BT29 4QY
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Full-time, Permanent

40 hours per week, 8.20am to 5pm, Monday to Friday. These shifts are subject to change and some flexibility will be required, including weekends.

This role plays a vital role in promoting Randox Health services and enhancing client relationships. The main responsibilities of the role are:

• Respond to customer enquiries promptly via phone, email, or live chat.
• Troubleshoot customer issues related to orders, account status, and relevant concerns.
• Deliver exceptional customer service by addressing queries effectively.
• Provide essential support for clients whilst identifying potential sales opportunities.
• Assist with sales by providing information about new and existing products.
• Process payments.
• Analyse customer queries and trends.
• Perform assigned administrative duties.
• Collaborate with other team members and internal departments.

Essential criteria:

• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Currently have the right to work in the UK without visa sponsorship.
• Full UK driving licence and access to a car, as the site is quite remote.

• Previous experience in a similar role.
• Experience in a customer facing environment.
• Experience working in a busy environment.
• Experience dealing with customers via email and phone.
• Previous sales experience.
• Previous administration experience.
• Experience operating different IT systems.