Residence Advisor Lead Job Brighton England UK,Customer Service/HelpDesk

Job Description

Meet our EF summer 2025 staff

Job Description

EF (Education First) Brighton International Language Campus is looking for a responsible and culturally intelligent Residence Advisor Lead to join our team in October 2026.

Position Details

Fixed-Term, Full Time contract
Flexible schedule including evenings, weekends and holidays
October 2026 start date
Live-in arrangement required

If you’d like experience within international business, and are passionate about student welfare, customer service and multicultural environments, we’d love to hear from you.

Careers at EF | Open the world with us

At EF Education First, we believe the world is better when people strive to understand one another. With 600+ schools and offices in 50 countries, we offer immersive programs in language, travel, cultural exchange, and academics, turning dreams into global opportunities. Join us in our shared mission of opening the world through education.

Your Role

You’ll support the Residence Manager in running a smooth, efficient department whilst ensuring top-notch customer service for our students. As a live-in role, your focus will be on creating a welcoming and lively home from home environment, maintaining EF's high standards, ensuring health and safety protocols are followed. You’ll also assist with administrative tasks, help with student inquiries, and liaise with local suppliers, all while promoting the best image of our school within the community.

This is a fixed-term, full-time position running from October 2026 – October 2027. The position involves working on shifts with varying hours over a 5-day week, including evenings and weekends. As a live-in role, free accommodation is provided.

Responsibilities

Live in EF residential accommodation and oversee comfort, safety, and conduct of students on and out of school hours ensuring residence advisor duties such as room checks, curfew, and activities in the residence are in place
To support the Residence Manager and team in ensuring Weekends are well planned and run smoothly
To organize work processes and delegate duties between Residence Advisors
To assist with administration tasks by having accurate lists with important information to support the team and suppliers
To ensure standards of rooms and quality of service are maintained by conducting weekly building checks, checking, and updating posters and signs when appropriate
To ensure the highest level of customer service and satisfaction is delivered to students
To support students in their daily life and enable them to achieve the best experience and highest learning possible
To advocate for a fun and lively environment within the residence by organizing Weekend residence tours, welcoming arriving students and assisting departing students, and promoting residence activities
To assist with student bookings, shared and campus cases, and FAM Trip visits
To assist students with general enquiries and take appropriate action in the event of student misconduct, addressing concerns with relevant school staff
To ensure Safeguarding procedures are in place and concerns are shared with relevant school staff
To follow EF procedures and take responsibility for fire safety in the event of alarms by receiving training in operating fire alarm system, familiarising self with evacuation procedures, and always acting appropriately in the event of a fire or alarm
To ensure communication between day and night staff is effective and followed up and to support security team when required
School emergency phone duty on rota basis
To assist emergency phones when required ensuring teamwork and attend regular staff meetings and adhere to the Residence Advisor Code of Conduct
Report issues or concerns promptly to the Residence Manager
To support…