Customer Service Coordinator

Job Description

Location:

3 Green Rd

We are currently recruiting a proactive and customer-focused Service & Parts Advisor to join our Bangor team.

This varied role combines both Service and Parts responsibilities, acting as a key link between our customers and Workshop team. You’ll coordinate service bookings, keep customers informed throughout their vehicle journey, manage parts enquiries and orders, and help ensure the smooth day-to-day running of both areas.

• Provide excellent customer service via phone, email, online bookings and face-to-face.
• Schedule service appointments and manage vehicle drop-offs and collections.
• Liaise between customers and technicians regarding vehicle requirements, repair progress and timelines.
• Advise on vehicle parts, providing information on pricing, availability and delivery times.
• Manage parts orders, stock levels and returns, ensuring systems and records are kept up to date.
• Work closely with the Workshop to ensure parts are available for scheduled work and communicate any delays.
• Assist with warranty claims and administration, ensuring all relevant information is accurately recorded and processed in line with manufacturer requirements.
• Promote relevant products and services where appropriate.
• Process sales and payments accurately and maintain strong customer relationships.

• Previous experience in a customer-facing, administrative, warehouse, stores or similar environment.
• Excellent communication and customer service skills.
• Strong organisation and attention to detail.
• Confident IT skills and the ability to learn new systems.
• An interest in or understanding of vehicles and vehicle parts would be beneficial.
• A proactive team player who thrives in a busy, fast-paced environment.

Previous automotive experience would be advantageous, but full training will be provided.

• Market-leading salary plus performance-related bonus
• 30 days annual leave
• Pension provision
• Life insurance cover
• Healthcare benefits:
  Kingsbridge Hospital Diamond Club membership, Healthshield cashback & perks, access to discounted private healthcare scheme
• Cycle to Work Scheme
• Long Service Awards
• Enhanced maternity & paternity leave
• Job security, work-life balance, and clear career progression opportunities

This is not an exhaustive list of duties, and the post holder may be required to undertake other reasonable tasks as directed by the line manager.

Donnelly Group reserves the right to expand the short-listing criteria to facilitate the recruitment process.

Donnelly Group is proud to be an equal opportunities employer. We value diversity and inclusion across our workforce.

Servicing, Relationship, Sales

For over 70 years, Donnelly Group has grown from a small family business in Caledon into Northern Ireland’s largest family-owned motor retailer. Today, our people are at the heart of everything we do across 22 leading automotive brands and 9 locations.

Whether you’re starting out, changing direction or taking the next step in your career, you’ll find opportunities across sales, aftersales, technicians, customer service, finance, marketing, administration and management.

Join a diverse and inclusive workforce, where your contribution matters and there are opportunities to learn, develop and grow.

• Team Ethos
• Integrity
• Passion
• Trust & Respect
• Innovation

Supporting our people at work and beyond.

• 30 Days’ Holiday — increasing with long service
• Health Cash Back Scheme
• Employee Assistance Programme — including GP Anytime
• Enhanced Maternity & Paternity Pay
• Pension Provision & Life Assurance
• Access to Discounted Private Medical Cover
• Retail Discounts through Benefit Hub
• Cycle to Work Scheme
• Kingsbridge Diamond Membership Club
• Continuous Development & Learning

• Full valid driving license required
• Excellent organisation and time management skills
• Team working

• Previous Experience in Vehicle Service Department
• Previous working experience with targets and selling

Friday 4th September, 2026

fulltime

Based on Experience