Frontline Customer Service Agent

Make a Real Impact – Be Part of Something Bigger

If your skills, experience, and qualifications match those in this job overview, do not delay your application.

Carlisle Support Services is proud to partner with Le Shuttle Eurotunnel), the vital transport link connecting the UK and France. Together, we help operate one of Europe’s most important travel gateways — safely, efficiently, and with exceptional customer care.

We are now recruiting Passenger Service Agents to support this unique, safety-critical operation. This is your opportunity to work in a fast‑paced, dynamic environment where no two days are the same.

If you’re passionate about people, service excellence, and being part of something meaningful — we’d love to hear from you.

Do you take pride in delivering outstanding customer service?

Are you calm under pressure, confident in communication, and naturally helpful?

As a Passenger Service Agent
, you’ll play a vital role in every traveller’s journey. You’ll provide reassurance, guidance, and support to passengers while helping manage vehicle and passenger flow in a busy operational environment.

This isn’t just a job — it’s a chance to be part of a professional, personable team at one of Europe’s most significant transport hubs.

• Welcoming and assisting passengers with warmth and professionalism
• Providing clear, confident communication — even during busy periods
• Supporting check‑in, boarding, and safety procedures
• Acting as a visible and approachable presence across the terminal
• Responding to queries and resolving concerns efficiently
• Managing situations calmly, safely, and with sound judgement
• Supporting vehicle marshalling and traffic flow when required

• Have at least 1 year of face‑to‑face customer service experience (desirable)
• Present themselves in a smart, professional, and approachable manner
• Remain calm and solution‑focused in high‑pressure environments
• Work well within a team and take initiative when needed
• Demonstrate strong communication and interpersonal skills
• Are reliable, punctual, and committed to high standards
• Are flexible to work shifts across a 24/7 operation (including early mornings, evenings, nights, and weekends)
• Are willing to work outdoors in all weather conditions

Experience in traffic management, marshalling, or HGV handling is advantageous but not essential — full training will be provided.

At Carlisle Support Services,
customer service isn’t just part of the job — it is the job.

Equally important is your attitude, enthusiasm, and willingness to learn. We provide comprehensive training and ongoing support to help you succeed and grow within our team.

• Be part of a safety‑critical, high‑profile operation
• Work in a vibrant, fast‑moving environment
• Join a supportive and professional team
• Make a genuine difference to people’s journeys

5‑year checkable employment/education history.

Proof of right to work in the UK documentation.

Complete UK DBS (criminal record check) and overseas criminal record check (if applicable).

Candidates are required to pass a safety critical medical.

Successful candidates will need to provide original documentation for detailed screening and vetting processes.

This could include the following: passport / driving license / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code.

• Health and Wellbeing Plans – including our family‑friendly maternity policy.
• Flexible financial support with instant access to earned and authorised wages.
• Benefits for all – vouchers, discounts and rewards for shopping, eating out, cinema tickets,…