Each year, we recruit friendly, motivated Sussex and BSMS students to join our student staff team as Customer Service Assistants across Falmer Bar, Union Shop and the Co-operative Store.
Working with us is not like working anywhere else. Our team regularly tell us that the best parts of the job are the people they work with, the supportive atmosphere, and the flexibility the role offers around student life. Our commercial services are genuinely student-led, with elected Full-time Officers on our Company Board, student staff representatives in every outlet, and managers who operate an open-door policy.
These roles are a great opportunity to build confidence, develop transferable skills, gain customer service experience, and meet new people while studying. Whether you already have work experience or this is your first job, we provide training and support to help you settle into the role.
As a Customer Service Assistant in Falmer Bar, you can expect a fast-paced and social role where no two shifts are the same. You might be taking customer orders, serving food, making coffees, preparing drinks, and learning how to pour pints, with full training provided. You will also help with the day-to-day running of the venue by clearing tables, restocking, and carrying out toilet checks.
It is very much a team effort, and everyone pitches in to help keep the venue running smoothly. There is also the chance to work some of the biggest and most exciting events of the year, including Freshers’ in September and other major student events on campus.
As a Customer Service Assistant in our retail outlets, including the Co-operative Store and Union Shop, the role is about much more than stocking shelves. You will be helping customers, working on tills, replenishing stock, receiving deliveries, and helping to keep the shop tidy, welcoming and well presented. You may also help customers choose University of Sussex clothing and merchandise, and support with pop-up merchandise shops at key events such as graduation.
It is a great way to build communication skills and experience in a busy customer-facing environment.
Whether you are looking for bar work, retail experience, or a flexible job around your studies, this is a chance to learn new skills, meet new people, and be part of a student-led organisation at the heart of campus.
We are committed to maintaining a diverse workforce because we know how important it is to have staff, decision makers and collaborators with varied lived experiences and backgrounds that reflect the range of needs in our diverse student community.
We particularly encourage applications from mature students, postgraduate students and international students, people with an ethnic minority background, people who have a Chinese background, people with a disability, people with dependents, and people who identify as LGBTQ+. Staff at The Students' Union will also have the opportunity to join our Black, Asian and Minority Ethnic Staff Network.
We also anonymise applications before shortlisting and give staff conducting interviews Unconscious Bias Training. You don’t need shop, bar or student advice experience to work here, though this will be factored into the selection process.
Please be aware that all our bar staff are required to serve alcohol and so if your faith prohibits you from selling alcohol you may prefer to select shop work only as your preferences when completing the application form as we will not be able to sustain work for bar staff that do not sell alcohol.
RATE OF PAYYou will be paid £15.07 per hour (made up of £13.45 basic wage + £1.62 holiday pay). Pay is calculated this way because our students often have other work in vacation time. They tell us that they prefer an enhanced…
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