Customer Service Administrator

Great Blakenham, Suffolk

£29,000 – £30,000 per annum

Great Blakenham

Established House Builder

We’re working with an established house builder who are looking for a Customer Care Administrator to join their team in Great Blakenham.

This is a varied customer care role involving a high level of administration, coordination and communication. You’ll be a key point of contact for the Customer Care team, helping ensure queries, emails and information are directed to the right people and sites.

• Providing day-to-day administrative support to the Customer Care team
• Acting as the first point of contact for incoming calls
• Answering calls and transferring customers to the relevant Customer Care Coordinator
• Managing the Customer Care inbox and allocating emails to the correct site
• Updating and maintaining spreadsheets and internal systems
• Using COINS to manage and update information
• Preparing letters and general customer correspondence
• Supporting Customer Care Coordinators with their day-to-day workload
• Maintaining accurate records and ensuring information is kept up to date
• Liaising with Customer Care teams, site teams and other internal departments
• Helping to ensure customer queries and information are dealt with efficiently
• Taking responsibility for a wide range of additional Customer Care administration

• Highly organised with excellent attention to detail
• Confident communicating over the phone and by email
• Comfortable managing multiple tasks and priorities
• Confident using Excel and Microsoft Office
• Experienced working with computerised systems
• Professional and customer-focused
• Proactive and able to work independently
• Ideally experienced within new homes, house building, construction, property or customer care
• Previous COINS experience would be highly advantageous.

£29,000 – £30,000 per annum, depending on experience.

This is a great opportunity for an experienced administrator or customer care professional to join an established house builder in a varied and important role within their Customer Care team