Vulnerable Customer Specialist

First Response Finance are an award winning employer and we're proud of it! You’ve only got to have a look at our customer and employee reviews to see how important our people are, and we take their happiness,health,and work-life balanceveryseriously.

We have seen considerable growth as an organisation and so we are looking to grow our Customer Service departments.

• A starting salary of £28,934 moving to £37,531
  after three years,along with an annual company bonus scheme

• Working Monday to Friday with one Saturday per month

• Hybrid working at your line manager’s discretion

• And many more!

• A genuine '
  Team Player
  ', working collaboratively with your colleagues and our customer base

• You will be proactive
  , someone who takes responsibility for their learning and managing of themselves, a forward thinker with a real drive to give their best and make a positive difference
  , and can see the bigger picture

• Someone who is resilient
  , who isn't afraid to make big decisions
  , and living by our one of our operating principles: '
  make mistakes and learn from them
  '

• This busy role will be telephone based
  , taking inbound and making outbound calls throughout the day in relation to a portfolio of customer accounts you are responsible for

• You will demonstrate the ability to understand a customers’ financial situation understand the complexity of finance agreements, and make sound decisions to ensure a good customer outcome

• Be a great communicator with our customers, explaining things such as payment plans that you have calculated with them

• You must have the permanent right to work in the UK

Additionally, you’ll find a video link below that offers a glimpse into our Account Management team and provides insight into the department and our company culture in the video below!