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Customer Care Officer — Investigations & Stakeholder Liaison

Job in Brighton, TR2, England, UK
Listing for: Brighton & Hove City Council
Full Time position
Listed on 2026-10-13
Job specializations:
  • Customer Service/HelpDesk
  • Government
Salary/Wage Range or Industry Benchmark: 29000 - 30000 GBP Yearly GBP 29000.00 30000.00 YEAR
Job Description & How to Apply Below

Brighton & Hove City Council is looking for a proactive Customer Service Officer to join the team. The role is office-based, full-time with 5.5 hours of contracted overtime weekly, and you will log enquiries and carry out in-depth investigations to provide high-quality written responses to residents, leaseholders, councillors and MPs.

You will liaise with repairs trades teams and stakeholders to monitor resolutions through to completion, work under tight deadlines, and remain composed in a

Consider building your career as a Customer Care Officer — Investigations & Stakeholder Liaison at Brighton & Hove City Council.

Join Brighton & Hove City Council and contribute to our ongoing work.

Take a moment to read everything above and see whether this role is right for you.

This posting is for the Customer Care Officer — Investigations & Stakeholder Liaison role at Brighton & Hove City Council, based in Brighton, England, United Kingdom.

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