Customer Service Manager

Location: Dinedor

Customer Service Manager

Hereford

Negotiable Circa. £40,000

Autograph Recruitment is recruiting on behalf of our client for a Customer Service Manager based in Hereford.

This is a fantastic opportunity for someone local who enjoys bringing out the best in a team, building strong customer relationships and making a real difference to the service a business delivers.

You’ll take ownership of the customer service function, combining day-to-day team management with the opportunity to improve processes and shape the customer experience.

Responsibilities of Customer Service Manager:

Leading and supporting the customer service team, helping them deliver a consistently high standard of service.

Managing day-to-day workloads and ensuring customer enquiries are handled promptly and professionally.

Taking ownership of escalated queries and complaints, finding practical solutions and keeping customers informed.

Coaching team members, identifying training needs and supporting their development.

Reviewing customer feedback and service performance to identify areas for improvement.

Working closely with other departments to resolve issues and ensure a smooth customer journey.

Improving processes to help the team work more effectively as the business develops.

The Ideal Candidate …

A confident, approachable leader who cares about both people and customer service

Experience in customer service management or a team leader role.

Strong communication skills and the ability to build positive relationships.

A calm, practical approach to handling challenging situations.

Good organisational skills and the ability to manage competing priorities.

Experience coaching and supporting a team.

Interested?

Apply today or contact Holly at Autograph Recruitment for a confidential chat.

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