Customer Service Advisor

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Basis Fixed Hours

Job profile for Customer Service Advisor

Housing Centre, Fairway Trading Estate, Eastergate Road, Brighton, BN2 4QL
25/10/2026

Customer Service Advisor Apply online

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Salary £35,553 to £36,129 Contractual hours 37 Basis Fixed Hours Package 5.5 hours contracted overtime Job category/type Repairs and Maintenance Date posted 22/09/2026 Job reference REQ
0001524 Attachments attachment Preview of Shortlisting Questions.docx attachment 4263.Feb
21.Repairs Customer Service Advisor.

JDPS.doc

Do you have a passion for working with people?

Do you have a keen interest in Customer Care?

Do you enjoy solving problems?

Are you inspired by working with a variety of different people from diverse backgrounds?

Working as a member of the team within the Repairs Helpdesk you will support a high standard customer service activities for Council tenants in Housing properties, delivering best in class customer service and satisfying all safety, quality and cost control standards.

Fixed Term of 12 months

There is full information about the role below and attached but, if you would like an informal discussion, please contact Sammey Knight or Annabel Wainwright at Helpdesksupe with your contact details and they will call you back.

You will be providing high quality information, advice and assistance to customers who make contact with the Repairs Helpdesk regarding all property repairs and/or non-repair queries. Enquiries will be received by telephone, face to face, email, letter or via social media.

The successful candidate will be working in a high paced environment within a team of colleagues. Some of the key tasks they will undertake will be:

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• Ensuring the customer experience is central to all activities by maintaining a professional manner when communicating with service users, colleagues and other internal/external stakeholders.
• Providing a can-do attitude to both internal and external customers, investigating and resolving a range of issues in a professional, polite and timely manner.
• Adapting your communication style and methods to meet the needs of the customer.
• Ensuring the correct diagnosis of repairs needed via the operating system.
• Contributing to continuous improvement activities and maintaining customer feedback, management and performance information to help with assessment of how well the service is performing.
• Acting in accordance with GDPR legislation and maintaining confidentiality.

• Experience of working to tight deadlines in a busy office environment
• Experience of multi-tasking in a high volume, rapidly changing environment
• Strong communication skiils
• Strong IT skills
• Ability to work independently, good time management, planning & organisational skills.
• Strong customer service skills
• The ability to demonstrate a strong commitment to equalities principles and have a good understanding of the council’s equal opportunity policy
• Knowledge of social housing
• Analytical skills

In return you will be part of a passionate team of people committed to providing the best possible outcomes for our customers.

Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from…